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Privacy policy

Last updated: June 6, 2024

This Privacy Policy applies to all customers of Erotika Montréal (Erotika 2002 inc.), including customers and visitors to our websites

Erotika Montreal is committed to protecting the confidentiality and security of your personal information.

The Privacy Policy may be modified at any time. We encourage you to consult this page regularly.

Please see the sections below for specific details about what personal information we may collect and how we use and process the information entrusted to us.

Personal information collected

Personal information includes any information that can be directly or indirectly linked to you. Personal information includes, but is not limited to, your name, address, email address, telephone number, payment information and order history. Your usage history, IP address and username are also examples of personal information.

By using our website or providing us with personal data in any other context, you are deemed to implicitly consent to the collection, use and disclosure of personal information as specified in this privacy notice.

Who is responsible for processing your personal data?

The Director of Erotika Montreal is responsible for processing all personal data described in this Privacy Policy.

Isabelle Moreau


We do not collect any personal data directly from minors on our website. If we discover that we have such information, we will delete it.

Personal information collected and its uses

Online purchases:

  • Type of data collected :
    • Name, first name, postal address, email address, telephone number
  • Aim :
    • Communicate the status of your order
    • Ship the ordered products
    • Manage billing and process payments
    • Handle and resolve complaints and dissatisfaction
  • Refuse the collection of personal information :
    • This information is necessary to provide you with the products you order and to keep you up to date on the status of your order. If you wish to opt out of the collection of this data, do not use our website to make purchases.

People who have access to personal information

Only online shopping customer service and the IT department have access to personal information within Erotika Montreal. However, several measures are applied to secure your personal information.

  • All connections are encrypted by default.
  • Multi-factor authentication to access servers
  • Information security policy
  • Anonymization of your data when developing new features.

Your rights regarding your personal information

You can contact our personal data manager at any time at the email address to make the following requests.

  • Access your personal information stored about you
  • To rectify or update your personal information
  • To file a complaint regarding your personal data
  • To erase all your personal information from our servers